What is "Privacy Policy"?
This Privacy Policy explains how Gamers Club collects, stores, uses, and shares the personal information
provided by its users.
Personal Information: means any information that can either itself identify you as an
individual or that can be connected to you through your personal data.
Gamers Club collects your Personal Information for the main purposes below:
Gamers Club collects personal and non-personal information from you as a user and takes care of how your Information is processed and used. Gamers Club complies with applicable laws for the protection of your privacy, including, without limitation, the Brazilian Data Protection Laws (“LGPD”), the California Consumer Privacy Act (“CCPA”), and the European Union General Data Protection Regulation (“GDPR”).
This Privacy Policy applies between Gamers Club and you. This policy does NOT apply to third party websites or online properties to which our website may link, and you accept Gamers Club is not responsible for the security or privacy practices of such third-party websites or properties. A link to a third-party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to that website.
Why does Gamers Club Collect and Process Personal Information?
Gamers Club collects and processes Personal Information from users of its platform for its exclusive use. The
Personal Information is used to operate our platform, tailor content, personalize, adjust and improve our
services, inform you about updates, and send you messages or personalized information on products and services
for marketing and promotional purposes.
We also use this information to continually improve our services, our platform, and your user experience.
What categories of Personal Information Gamers Club collects from you?
There are a few categories of Personal Information that Gamers Club collects from you, as detailed below:
When setting up an account on our platform, Gamers Club will collect your name, email address, and date
of birth. Your account will automatically be assigned an exclusive number (“Gamers Club ID”) that is
later used by us to identify your user account without directly exposing Personal Information about you.
Reference to your user account may also be done by use of your Steam ID. See sub-section “Account with
Third Parties” and sub-section “Third Parties” below for additional
information).
Gamers Club may send you marketing messages about products and services if you have authorized us to do
so or if permitted under applicable law. Gamers Club may also use your user data to tailor messages and
track whether you opened such messages, and on which links you clicked. You can deny consent or opt out
from marketing emails at any time by clicking the “unsubscribe” link in the email.
To become a Gamers Club user, you will be required to register on our platform and provide your credit card information (name, billing address, credit card number, expiration date and security code), which Gamers Club will process and transmit to the payment service provider to enable the transaction and perform anti-fraud checks. Gamers Club will also receive data from the payment service provider to complete the transaction.
Gamers Club provides its users with a secure gaming environment without scams, doping or cheating. A
fair game. But providing our users with a fair game environment requires scanning the user’s computer
memory and game images to detect cheating software. Thus, to play on our servers, every user must
install Gamers Club Anti-Cheat. The Anti-Cheat collects Personal Information from you, as detailed in
the software-specific Terms of Service (you can have access to it by clicking here). To safeguard the
effectiveness of our Anti-Cheat, and your fair game, we may not be able to disclose in detail certain
information we collect to this end. To play a game on the platform, in addition to agreeing to this
Privacy Policy, you must also agree to Gamers Club Anti-Cheat Terms of Service.
The data collected is used exclusively for the detection, investigation, and prevention of violations,
and taking of all necessary actions (including bans) to secure a fair gaming experience to all our
users. We will store the data necessary for establishing, exercising, or defending legal claims for the
duration of said claims and during the legal period when a claim may be filed. Gamers Club will not use
the date stored for any other purposes.
We collect Personal Information from you and track user behavior on our platform to improve our services and to confirm you are not a robot. The Personal Information we collect includes, among others, the following:
- username, passwords and other security information for authentication purposes
- IP address, browser and device information
- data collected through automated electronic interactions
- application usage data
- audio information, such as your voice when you are playing a game on our server
To receive tournament prizes, we may require you to provide us with your physical or email address.
We will collect and process Personal Information every time you communicate with us or provide it to us
or others on our platform, including when you make posts/comments on forums and support chats, request
information, or when you provide us with your feedback. If your Personal Information is posted on a chat
or forum against your will, please inform us immediately and request its removal. Please see
below for additional information on how to contact us.
Gamers Club will also collect information you provide when you purchase services or merchandise from us,
including information necessary to process payment and deliver merchandise, user preferences, browsing
and buyer behavior, and recollection of information entered by user. We use Cookies and/or similar
technologies to do this. Please see sub-section “Automated Collections, Tracking Data and Use of Cookies
and Web Beacons” below for more details.
We will also collect information you provide to us when registering to receive newsletters or marketing
e-mails, when participating in sweepstakes and tournaments, or when responding to surveys/feedback
requests on products and services.
You are also required to provide us with the username and password for your registered account with a
third party, e.g. Steam User Account, to access our services.
We may also obtain Personal information about you from other sources. We only collect Personal
Information from third parties where they have confirmed they are legally entitled to share it or if you
have given us your consent.
We need to collect, store and use data on your gaming activity on our servers, including game statistics
(e.g. preferences, progress, achievements, playtime, multiplayer game matchmaking data, devices used).
We collect this information to improve our services and your user experience.
WE WILL NOT USE GOOGLE ANALYTICS OR FACEBOOK INSIGHTS TO COLLECT AND PROCESS YOUR PERSONAL INFORMATION
UNLESS ALL IDENTIFYING INFORMATION IS PREVIOUSLY ANONYMISIZED.
Automated Collections, Tracking Data and Use of Cookies and Web Beacons
Automated devices collect the following information from you:
Devices
information about the devices our visitors use to access the internet (such as IP address and device, browser, domain names and type of operating system)
URLs
URLs that direct visitors to our platform, dates and times of visits to our platform; geographical location (such as country and city) of online visitors
Actions taken on our website
Information about actions taken on our website (such as number of page views and site navigation patterns)
Search terms
The search terms visitors used to find our website and the page that brought you to our website
Location
Location, your mobile operator, devices and application Ids
All “Log Data” will be generated when you interact with our services, access our emails, or third-party websites that contain Gamers Club links or banners.
When you visit any of our services, our servers log your IP address, which is a number that is automatically assigned to the network your computer is part of. Basically, when you enter with your browser, we identify that it is you and already provide you with personalized information, products, and services. By using our services, you agree to our use of this data. Your browser may allow you to set a Do Not Track (DNT) signal indicating that you do not wish your online activity to be tracked. Currently, our system does not support and cannot act on DNT signal headers that we may receive. However, the choices that we provide you concerning collection and use of your Personal Information will continue to operate as described in this Privacy Policy. Additionally, several of our vendors who utilize these cookies on our platform enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/
We use “Cookies” and “Web Beacons”.
Cookies are text files sent by websites to a visitor's computer or another internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Similarly, Web Beacons are files that collect information from the user when they click on pictures. They serve the same purpose as cookies.
Cookies are used to help us understand how users use our services, and to improve our services, marketing strategies, analytics, or website functionality. The use of this technology is common practice on the internet. The decision of whether to accept the use of cookies is yours. Most web browsers are initially set up to accept cookies. You may refuse the use of cookies or web beacons and be informed when a cookie/web beacon is being sent by resetting your browser settings. In that case, your user experience may be compromised, and you may not be able to benefit from all functionalities of our platform.
We use Google Analytics and Facebook Insights to analyze how users use our services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
WE WILL NOT USE GOOGLE ANALYTICS OR FACEBOOK INSIGHTS TO COLLECT AND PROCESS YOUR PERSONAL INFORMATION UNLESS ALL IDENTIFYING INFORMATION IS PREVIOUSLY ANONYMISIZED.
How does Gamers Club use and share Personal Information?
Use of Data
We use your data only as much as we need to and handle your data securely. Gamers Club uses state-of-the-art technology to ensure the security of all the data it uses, especially your data. Wherever possible we "anonymize" your data - that is, we treat it in such a way that you cannot be identified. Your data will be processed in Brazil and abroad. Gamers Club has servers in different countries (Brazil, Argentina, Chile, United States, and Spain) to ensure greater stability of its services.
Gamers Club takes a range of security measures designed to protect your Personal Information and keep it confidential (unless it is non-confidential by nature, for example, publicly available information). We also take steps to ensure that the Personal Information collected is protected from misuse and alteration. In addition, we request vendors who process Personal Information on our behalf to themselves take a range of security measures designed to help protect your Personal Information. However, the internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any Personal Information collected, stored or used by us or our vendors cannot therefore be guaranteed, and you transmit your Personal Information through our platform at your own risk.
Sharing of Data
Your Personal Information is, in general, exclusive to Gamers Club. Your Personal Information can only be accessed by qualified and authorized Gamers Club personnel. However, we may be required to share your Personal information to fulfill our contractual obligation to you, to comply with a court order, or as required under applicable laws.
Gamers Club shares Personal Information:
- with bank or credit card payment service provider to allow us to collect your payment
- with Google so we can send you an e-mail
- with tournament or platform sponsors and partners to enhance your user experience
- with research and marketing companies to further customize our services
- with vendors, including but not limited to IT service and technical support providers outsourced by Gamers Club, to guarantee the stability and operation of our servers
- with law firms if necessary to exercise, establish, or defend our rights
- with accounting firms so we can assess and pay taxes
- with third parties where we believe this is necessary to protect the vital interests of any person (e.g. when we in good faith believe that the user of that account is using it to obtain inappropriate contact with a minor)
- if required, and in the good faith belief that we are required to do so by applicable law. This may include responding to legal requests from jurisdictions outside Brazil where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
We do not share Personal Information with vendors to use for their own direct marketing purposes or any other purpose without your consent, except those outlined above and to execute, deliver and/or improve the services they provide. We only provide our vendors with the information necessary for them to perform these services on our behalf. Each vendor must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, to protect your Personal Information from unauthorized access, use, or disclosure. Vendors are prohibited from using Personal Information other than as specified by us. If at any time you would like to opt-out of having your Personal Information shared with third parties for their direct marketing purposes or from receiving information and messages from us, please let us know.
In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, information stored by Gamers Club may be transferred to our successor or assign.
Because we keep servers in different countries to provide you with a better service, the Personal Information you provide may be collected, processed and stored directly on, or transferred to, servers in Brazil, Argentina, Chile, United States and Spain. We take measures to safeguard your privacy rights in accordance with this Privacy Policy. If you do not agree to the collection, processing, storage and transfer of your Personal Information, please do not provide your Personal Information when requested and stop using our platform and other online products and services.
Transfers of Personal Information of residents in the European Economic Area, UK or Switzerland to countries outside that area will be done, when appropriate, based on so-called “Standard Contractual Clauses” approved by the relevant authorities on data protection and observe the applicable law.
For how long does Gamers Club
keep your Personal Information?
Gamers Club will keep your Personal Information stored for as long as is necessary to (a) provide services to you; (b) to be accountable to public authorities; and/or (c) to resolve disputes, establish, exercise, or defend our rights, or enforce our agreements and policy. This means that we may keep your Personal Information even if you are no longer a user if a longer period is required or permitted by law. During such period, we will only share Personal Information if we are required to do so to resolve disputes, establish, defend or exercise our rights, or by law or court of law. After then, Gamers Club will either delete or anonymize your Personal Information.
If you exercise your right to request the deletion of your Personal Information or withdraw consent to the processing of your Personal information, we will delete your Personal Information. Users can request the deletion of their Personal Data by emailing privacidade@gamersclub.com.br and/or dpo@gamersclub.com.br. Please note that residual copies of Personal Information that has been deleted may remain in our backup servers. We may still retain your Personal Information to resolve disputes, enforce our Terms of Service or other user agreements, or comply with legal requirements, but it will not be used for any other purposes. After then, Gamers Club will either delete or anonymize your Personal Information.
What are your Rights?
Depending on your age and where you are located, you may have certain rights guaranteed by law, in addition to the rights outlined in other sections of this Privacy Policy.
Users Located in the European Economic Area, UK or Switzerland
If you are a user located in the European Economic Area, UK or Switzerland you have the following rights:
-
Right of Access.
You have the right to access your Personal Information and ask Gamers Club to provide you with information on the Personal Information stored by us and the processing of your Personal Information. -
Right to Rectification.
Your Personal Data shall be accurate and up-to-date and may be rectified if it is incomplete, wrong, or outdated. -
Right to Request Deletion of Personal Information.
You have the right to request Gamers Club to delete your Personal Information if the reason for its collection no longer exists or if there is any other legal basis to support such deletion, such as withdrawal of consent, objection to the processing of your Personal Information, unlawful processing of your Personal Information, or compliance with applicable laws. If you request deletion of your Personal Information before canceling your subscription with Gamers Club, this will result in the deletion of your account and discontinuation of our services.
Please note that we may store your Personal Information for the period during which a claim may be filed to establish, execute, or defend our rights and/or to comply with legal obligations. In such case, we will inform you for how long we will store your Personal Information and the purpose for which it will be stored. After then, Gamers Club will either delete or anonymize your Personal Information. -
Right to Object to Processing of Personal Information for Direct Marketing Purposes or Based on Legitimate Interests.
You have the right to object to Gamers Club processing your Personal Information for direct marketing purposes or based on legitimate interests. If you object, we will cease processing your Personal Information, except if there are compelling and prevailing legitimate grounds for the processing under applicable law, such as in situations when information is necessary for the filing, exercise, or defence of legal claims. You may also file a complaint with the competent data protection/supervisory authority. -
Right to Restrict Processing of Your Personal Information.
You have the right to restrict the processing of your Personal Information (a) if you contest its accuracy, (b) if the processing is unlawful and you oppose the erasure, (c) if it is no longer needed for the purposes indicated in this policy but you require it for the establishment, exercise, or defense of a legal claim, or (d) if you object to profiling. -
Right to Personal Information Portability.
You have the right to receive your Personal Information in a structured, commonly used and machine-readable format (e.g. HTML, CSV) and have it transmitted to another controller without interference. If technically feasible, you have the right to request Gamers Club to transfer your Personal Information directly to another controller. -
Right to Post-Mortem Control of Your Personal Information.
If the French data protection law applyes to you, you have the right to determine if your Personal Information shall be stored, erased or transmitted upon your death. -
Right to Withdraw Consent.
You have the right to withdraw your consent to the processing of your Personal Information by Gamers Club at any time. Your withdrawal will not affect the lawfulness of our processing based on consent before your withdrawal. -
Right to File a Complaint.
You have the right to file a complaint with your relevant data protection authority.
California Residents
If you are a resident of California, you have the following rights under the CCPA:
-
Right to Know.
You have the right to request information about the Personal Information Gamers Club collects about you and how Gamers Club uses and shares it, including the following categories of information:- the categories of Personal Information we have collected about you.
- the categories of sources from which the Personal Information was collected.
- the business or commercial purpose for collecting or selling the Personal Information.
- the categories of third parties with whom we shared your Personal Information. We do not share our user’s Personal Information with third parties for their own direct marketing purposes without your approval, and you can opt-out/ withdraw your approval at any time by contacting us
-
Right to Request Deletion of Personal Information.
You have the right to request Gamers Club to erase the Personal Information it has collected from you, subject to the following exceptions:- to complete a transaction for which the Personal Information was collected, including to provide you with goods or services you have requested, or to perform a contract we have with you.
- to detect and prevent data security incidents.
- to debug or repair any errors.
- to protect against legal fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under applicable law. In such case, we will inform you for how long we will store your Personal Information and the purpose for which it will be stored. After then, we will either delete or anonymize your Personal Information.
- To use your Personal Information internally, in a lawful manner that is compatible with the context in which you provided the information.
If you request deletion of your Personal Information before canceling your subscription with Gamers Club, this will result in the deletion of your account and discontinuation of our services.
-
Right to Opt-Out of the Sale of Your Personal Information.
California residents have the right to opt-out from the sale of their Personal Information. Gamers Club does not sell its users’ Personal Information, but may decide to sell the following categories of Personal Information to selected partners, and to digital advertising networks:- contact information.
- identifiers.
- characteristics of protected classifications under California and federal law.
- internet/electronic activity.
- commercial information.
- inferences drawn from the categories described above in order to create a profile about you.
We do not and will not knowingly sell Personal Information of minors under the age of 16.
-
Right to Non-Discrimination.
You have the right to not be discriminated against for exercising your CCPA rights, and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA rights. -
Financial Incentives.
We may offer various financial incentives. The terms of a financial incentive will be presented to you at the time you subscribe for our services. You may opt-out from any of the financial incentives by contacting us - please see below for more details. You can also opt-out from marketing emails at any time by clicking the “unsubscribe” link in the email. The value of your data is the value of the offer presented to you. We have calculated the value of the incentive by using the expense related to the offer. -
California Privacy Rights for Minor Users.
If you are a California resident under the age of 18, you may request that we review, correct, update or remove certain content posted by you on our platform. Please see below for more information on how to contact us. We will be happy to review, correct, update or remove Information and/or content as appropriate. Residual copies of information and/or content that have been deleted may remain in our backup systems. We may still retain your information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your Personal Information will not be used for any other purpose. After then, Gamers Club will either delete or anonymize your Personal Information.
Children
The minimum age to create a Gamers Club Account is 15. Gamers Club will not knowingly collect Personal Data from children under this age. Where certain countries apply a higher age of consent for the collection of Personal Data, Gamers Club requires parental consent before a Gamers Club User Account can be created and Personal Data associated with it collected. Gamers Club encourages parents to instruct their children to never give out personal information when online.
Authorized Agent
You can indicate an authorized agent to make requests or exercise any of your rights on your behalf. We will provide information or act upon your authorized agent’s request if he/she sends us copy of the power of attorney appointing him/her your authorized agent to this end and may also contact you personally to confirm such appointment and your identity. We will match the information we request from you (e.g. your first name, last name, email address, and date of birth) to the information in our system.
How can you exercise your rights? Contact us.
You can exercise your rights or ask us questions about this Privacy Policy any time by contacting us as detailed below.
Contact our Data Protection Officer
We have designated a Data Protection Officer (DPO) to answer any queries you may have. Just send an e-mail to dpo@gamersclub.com.br. You can also contact our DPO or us by mail at the address below:
Gamers Club Ltda.
Data Protection Officer (DPO)
Rua Maria Soares Leitão, nº 112, Jardim Campolim
Sorocaba/SP, Brazil, CEP 18047-690.
Important Notices
For privacy related information applicable to users who are California Residents or based outside Brazil please see above. The data controller of the Personal Information we collect from users located in the European Economic Area, UK or Switzerland is:
Gamers Club Ltda.
Data Protection Officer (DPO)
Rua Maria Soares Leitão, nº 112, Jardim Campolim
Sorocaba/SP, Brazil, CEP 18047-690.
The use of Gamers Club platform is also subject to the Terms of Service available on our home page www.gamersclub.gg